Church Conflict Story

I interviewed Pastor Jared about this story.
Even though he hasn't had that much ministry experience, he has already heard a couple spiffles that have not ended very well. One in particular stuck out to him. There was a girl named, he called her Megan, and she was the type of girl who would back out at any sign of trouble. She was a youth staff member, so she was one who was helping out at her own leisure. Within the church they had specific training of how to deal with students when they are disrespectful. The way this was communicated to me made me feel as if she was sort of new at dealing with students.
There was a student who was from a very troubled home and it affected the entirety of the student. There was another student who was described as a pest, and would get on everyone's case about everything. On this paritcular instance, the pest was just annoying the troubled kid, to the point of the troubled kid hitting him in the face. Now, Megan, thought she was dealing with them in the right manner, but she wasn't. She grabbed the pest and the troubled boy both by the arms and began to raise her voice at them, both. This continued to frustrate the both of them, and she began to yell at them. Eventually the Pastor came over to see what the loud noises were about.
Long story short, the pastor had to then tell Megan that she did not properly handle the situation. He then told her that if the kids wanted to, they very easily could press charges against her for holding them back and grabbing them without their permission.